Carepath’s Chronic Disease Management Program is part of your benefits plan.

When you are faced with ongoing medical concerns, things change instantly. A few minutes with your doctor is not enough time to ask all the questions you and your family may have. You don’t have to go it alone.

Carepath’s Chronic Disease program connects you to a Nurse Care Manager who provides personalized support and expert health care system navigation. Our cancer program assigns an oncology nurse specialists to provide ongoing support, information, guidance and expertise.

From diagnosis through treatment and recovery, you and your family can receive assistance managing chronic diseases.

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Second opinions are just the first step in the journey.

A second opinion from our Medical Advisory Board (consisting of some of the leading oncologists in Canada) or a second opinion from the world-renowned Cleveland Clinic are just where we begin.

We provide health coaching and education and help you navigate local health resources. If you wish to explore medical treatment outside Canada, your Nurse Case Manager, in combination with the global reach of the Cleveland Clinic, is there to guide you to credible sources of treatment.

How Carepath Helps

Assessment of your current treatment plans to ensure they are consistent with medical best-practice
Helping you to understand your medical condition, and your treatment options
Facilitate access to tests, treatments and clinical trials
Develop questions for medical appointments
Ongoing virtual nursing support, Health education and coaching
Virtual medical second opinion, when needed
Assistance in finding and accessing local resources, i.e. physiotherapy, occupational therapy, speech language pathology, dietitian services, pain programs, social workers and other community resources
Empowering you to take an active role in your treatment and recovery plan
Supporting you throughout navigation to ensure you understand and make informed health care decisions

Carepath’s Health Care Navigation program provides individualized case management for all medical conditions. A single point of contact with one Nurse Case Manager maintains continuity in care.

All services are delivered virtually via telephone or through secure video conferencing facilitating timely and efficient support. Your Nurse Case Manager is here to assist you through diagnosis, treatment and plan of care. The program works in parallel to the public health care system and does not replace your current health care team.

How the program works:

When you call the toll-free number you will be connected with our intake team who will ask you some general questions. An email is then sent with a link to the program consent forms. Upon completion of the documents, a Nurse Case Manager will contact you within 1-2 business days. This is an opportunity for the nursing team to answer any questions regarding the navigation program, conduct a thorough review of your medical history, current diagnosis, associated symptoms, and to discuss any other questions you may have about your condition.

Services Include:

Scheduled telephone appointments based on your agenda and support needs;
Thorough review of your treatment plan ensuring consistency with evidence-based practice;
Ongoing health education and coaching;
Explanation of options for diagnostic testing and treatment(s);
Assistance with how to access diagnostic tests and clinical trials;
In partnership with the Clinic powered by Cleveland Clinic/American Well, you are eligible for a medical second opinion when requested;
Navigation through local health care resources and treatment locations;
Review of private care options;
Development of questions for utilization during medical appointments;
Telephonic or secure video conferencing medical and emotional support;
Navigation through community organizations;
Assistance in how to access home care, physiotherapy, occupational therapy, speech language pathology, dietitian services, pain programs, social workers, and many other community care resources;
Empowerment to take an active role in your treatment and recovery plan;
Support in making informed health care decisions.

Upon completion of the navigation your Nurse Case Manager will provide a comprehensive summary of the resources provided during your journey. An optional Carepath Satisfaction Survey used to improve the delivery and experience of our services will also be sent out.

To access Carepath please use the form below or call 1-866-883-5956

Please identify yourself as a BCCA Employee Benefit Trust member and provide your employer’s name when registering with the program.

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